Privacy Policy

Introduction

Welcome to https://best-abu-dhabi-city-tour-from-dubai.terratrek.net (hereafter referred to as “Best Abu Dhabi City Tour from Dubai,” “the Company,” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, use, and disclosure of personal information in compliance with various global privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
European Union’s General Data Protection Regulation (GDPR)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and California Consumer Privacy Rights Act (CPRA)
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales Practice Act (UCPA)
Connecticut’s Connecticut Law on Data Breach Notification (CTDPA)
Virginia’s Virginia Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://best-abu-dhabi-city-tour-from-dubai.terratrek.net
All applications and services offered under the Best Abu Dhabi City Tour from Dubai brand
Any interactive features or forms on our websites
Communications initiated by us, including newsletters, emails, phone calls, and text messages (SMS)

Please note that this policy does not extend to third-party platforms, applications, products, or services accessible through links or integrations on our website. These entities have their own privacy policies governing the collection and use of your data, and we encourage you to review them.

Processing Activities

This Policy outlines our practices regarding:

Authorized User Activities: When you use our applications and services as an authorized user, we collect and process data necessary for providing these services.
Website Visits: If you visit our websites linked to this Privacy Statement, your interaction with these sites will be subject to this Policy.
Communications: Any communication initiated by us, including marketing materials, transactional updates, or customer support interactions, is governed by this Policy.

Personal Data Collection

We collect several types of personal data, which can include:

Account Information: Details related to your account creation and management, such as username, password, and contact information.
Payment Information: Credit card details, billing addresses, and transaction records required for processing payments.
Financial Information: Bank account numbers or other financial data used for direct debits or refunds.
Purchase Information: Records of your purchases, including product preferences, order history, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from your mobile device when you use our apps.
Location Data: Your geographic location when using our services, which may be collected through GPS or similar technologies.
Feedback and Reviews: Comments, reviews, and ratings you provide about our products or services.
Social Media Information: If you choose to connect our services with your social media accounts, we may collect data from these platforms (e.g., name, profile picture, and friends/followers lists).
Product Information: Details about the products you view, search for, or purchase on our websites.

We obtain this data through various means: user input forms, account settings, automated technologies (like cookies and device fingerprinting), and third-party service providers.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes. Cookies are small text files stored on your browser that serve different functions:

Strictly Necessary Cookies: Ensure basic functionality of our websites, such as enabling secure log-ins or remembering user preferences.
Preference Cookies: Remember your settings and customize content based on your preferences.
Analytics Cookies: Track website usage statistics to help us improve our services and understand how users interact with our sites.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary depending on the type of data and the purpose for which it was collected:

Financial and payment data are typically retained for a period required by tax laws (usually 7 years).
Purchase history may be kept indefinitely to support customer accounts and resolve disputes.
Analytical data might be used for a limited time after collection to improve our services.

Once the retention period expires, or when the purpose of data processing is fulfilled, we securely delete or anonymize the personal data unless required otherwise by law.

Data Security

We implement robust security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data both at rest and in transit.
Access controls that restrict data access to authorized personnel only.
Regular security audits and updates to ensure the latest security standards are maintained.
Training employees on data protection best practices.

Disclosure of Personal Data

We do not sell, trade, or rent your personal data to third parties without your consent. However, we may disclose your information under the following circumstances:

Service Providers: We engage trusted third-party service providers to assist us in operating our business, including hosting services, data analysis, marketing, and customer support. These providers have limited access to your data as necessary to perform these tasks and are obligated not to disclose or use it for other purposes.
Legal Requirements: We may disclose personal data if required by law, in response to a subpoena, or to comply with regulatory requests from government authorities.
Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as a business asset. However, we will notify you before your data is transferred and becomes subject to a different privacy policy.
Protection of Rights: We reserve the right to disclose personal data when we believe in good faith that such action is necessary to protect our rights, privacy, safety, or property, or that of our users or the public.

Your Choices and Rights

You have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you by making a subject access request.
Correction: If your data is inaccurate or incomplete, you have the right to request its correction.
Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your personal data, except where such data is required for legal purposes.
Object: You have the right to object to the processing of your data for specific or direct marketing purposes.
Data Portability: Upon request, we can provide your personal data in a structured, commonly used format, allowing you to transfer it to another controller.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and inform you through email (if applicable) when significant changes are made. We encourage you to review this page periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal data, please contact us at:

Email: [email protected]
Address: Best Abu Dhabi City Tour from Dubai, [Your Address], [City, State, ZIP Code]

Our Data Protection Officer can be reached at the above email address for any data protection inquiries or complaints.